Remote assistance contracts

Remote assistance works with a 4G router fitted to compatible Bucher Vaslin equipment.
It enables members of the technical platform to connect to the equipment with a screen view, subject to prior agreement with the customer.
The technician can then observe the process and fault history of the device to define the causes and consequences of any malfunction. In some cases, it is possible to remotely troubleshoot the equipment or to dispatch a field technician directly with the part and the reason for the repair for greater efficiency.
Remote connection is only possible with written authorization.

Description

– Remote verification of settings, history, etc.
– Real-time visualization of the operation of the machine’s components to identify potentially defective components 
– Remote adjustment of settings

Benefits

– The remote control of machines by Bucher Vaslin’s technical platform makes it possible to carry out fault-finding and solve problems, or to facilitate the intervention of an expert technician. 
– Offer advice on how to use the product in real time
– Speed of response
– Reduced costs

Prerequisites

– Machine equipped with the modem and its SIM card
– Machine in an area covered by at least one mobile operator

Products concerned

– Bucher XPert
– Bucher Xplus
– Flavy FX
– Flavy X-Treme
– Flavy X-Wine
– Flavy FGC
– Vistalys
– Some Retrofits

Target customers

End-users and distributors

https://www.buchervaslin.com/wp-content/uploads/2023/07/teleassistance-petit.jpg

Hotline contracts

The hotline provides answers to technical questions about your products or services.

Benefits

– The hotline is open all year round, Monday to Friday, 8:30 a.m. to 5:30 p.m. (C.E.T.).
– During the harvest, this technical platform is open:

 

    On-call duty
Monday to Friday 7 a.m. to 7 p.m. (C.E.T.) 7pm to 11pm (C.E.T.)
Saturday 8 a.m. to 6 p.m. (C.E.T.) 6pm to 11pm (C.E.T.)
Sunday   8 a.m. to 11 p.m. (C.E.T.)

 

Prerequisites

– Bucher Vaslin equipment at your disposal
– Call with machine number

Products covered

All

Target customers

End-users and dealers

https://www.buchervaslin.com/wp-content/uploads/2023/06/teleassistance.jpg